The Burden of Proof in a Dispute Is Almost Always on You

When something goes wrong — a wrong charge, a broken promise, a missing delivery — most people expect the company or institution to investigate and fix it. But in practice, the burden of proof falls on the person making the claim. You need to show what happened, when it happened, and what you were promised. The other side has no obligation to help you prove your case.

This is why keeping receipts, screenshots, confirmation emails, and dated notes matters so much. Without evidence, you don't have a dispute — you have a story. And stories, however true, rarely win against an institution that says "we have no record of that." Build your evidence habit before you need it.